I purchased this specifically to deal with a WiFi black-spot where my smart TV sits, and having just set up the system I was astounded at how fast the WiFi in that spot was. Numerous speed tests confirmed I was getting around 50-60Mbps where before we'd struggled to get much more than 5Mbps.
Unfortunately that's where the positives end. Almost immediately I noticed that the 'node' (the unit not directly connected to the broadband) would drop its connection. I submitted a support request to Asus who took a few days to get back to me, asking me to send them the logs that I'd already submitted via their web form. I noted at this time that a new firmware was available and proceeded to update both units with it. After a quick reboot, the speed was once again superb and I thought that may have fixed it.
Further disconnects were experienced so I read some reviews online and noted one user set up a reboot scheduler to reboot the units on a nightly basis. This seemed sensible so I set it up. Initially I thought I'd worked around the issue, not that I should have to work around it but I really wanted it to work, but the disconnects began again and in increasing frequency.
Since then I have exchanged a dozen emails with Asus, sent them numerous logs, enabled the debugging on several occasions, provided them with config files, performed several factory resets and tried to coerce it into working by asking it nicely. (The last point being a hint of sarcasm, as I was in fact getting quite frustrated by this point.)
The final straw was today, 15 May, when I discovered the dedicated WiFi backhaul would no longer function. The node would only connect on 2.4GHz. The unit is being returned and I've requested a refund.
I may have been unlucky and this may simply be a one-off DOA, but Asus support's response has been extremely lacking. It takes days for Asus to respond and it provided no potential solutions when it did respond. I expect more when requesting support on such an expensive piece of hardware.
It's a real shame as, as I said above, it is blisteringly fast when it works.
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Populäraste recensionerna från andra länder
CB81Notts
Blisteringly fast when it works, but often doesn't...
Granskad i Storbritannien den 15 maj 2020Modell: Tri-band WiFi-6Kapacitet: Paket med 2Färg: SvartVerifierat köp
Blisteringly fast when it works, but often doesn't...
Granskad i Storbritannien den 15 maj 2020
I purchased this specifically to deal with a WiFi black-spot where my smart TV sits, and having just set up the system I was astounded at how fast the WiFi in that spot was. Numerous speed tests confirmed I was getting around 50-60Mbps where before we'd struggled to get much more than 5Mbps.Granskad i Storbritannien den 15 maj 2020
Unfortunately that's where the positives end. Almost immediately I noticed that the 'node' (the unit not directly connected to the broadband) would drop its connection. I submitted a support request to Asus who took a few days to get back to me, asking me to send them the logs that I'd already submitted via their web form. I noted at this time that a new firmware was available and proceeded to update both units with it. After a quick reboot, the speed was once again superb and I thought that may have fixed it.
Further disconnects were experienced so I read some reviews online and noted one user set up a reboot scheduler to reboot the units on a nightly basis. This seemed sensible so I set it up. Initially I thought I'd worked around the issue, not that I should have to work around it but I really wanted it to work, but the disconnects began again and in increasing frequency.
Since then I have exchanged a dozen emails with Asus, sent them numerous logs, enabled the debugging on several occasions, provided them with config files, performed several factory resets and tried to coerce it into working by asking it nicely. (The last point being a hint of sarcasm, as I was in fact getting quite frustrated by this point.)
The final straw was today, 15 May, when I discovered the dedicated WiFi backhaul would no longer function. The node would only connect on 2.4GHz. The unit is being returned and I've requested a refund.
I may have been unlucky and this may simply be a one-off DOA, but Asus support's response has been extremely lacking. It takes days for Asus to respond and it provided no potential solutions when it did respond. I expect more when requesting support on such an expensive piece of hardware.
It's a real shame as, as I said above, it is blisteringly fast when it works.
Bilder i den här recensionen
Mark
Easy setup with Vigin Media Hub 3 ......be patient though!
Granskad i Storbritannien den 27 april 2020Modell: WiFi 5Kapacitet: 2er SetFärg: svartVerifierat köp
Easy setup with Vigin Media Hub 3 ......be patient though!
Granskad i Storbritannien den 27 april 2020
I have VM Hub 3 on the 350mb fibre and had read stories on the VM forums about issues with some 3rd party routers and Hub 3. From memory i followed this orderGranskad i Storbritannien den 27 april 2020
1) Login to Hub 3 and set to to modem mode
2) Unbox the 2 units and set about 2 meters apart
3) Plug in AC power (do not switch on)
4) Plug ethernet cable from port 1 in your Hub 3 into the WAN (blue port) on one of the routers
5) Switch on the 2 routers
6) Download the ASUS router app and follow the instructions on screen (takes about 5 min)
7) Login to your router (probably 192.168.50.1) you will see both units
This is where you need to wait, as originally i had no internet access (no external IP showing). I believe there is an intial process of behind the scenes registering your Hub 3 and new router setup with Virgin Media, this took about 10 minutes. If this doesnt work power all units down for a few minutes then turn them back on
At present the 2 routers are joined by the 2nd 5Ghz channel as the backhaul, i intend to hard wire this to free up the more powerful channel.
Internet speeds at my PC which is hardwired to the node, then wireless back to the router (10 meters away upstairs through 1920's solid brick house) are maxed out at 370mb, the same as if i was hardwired directly into the old Hub 3!
Although the coverage is better than my Hub 3, its not as far reaching as i hoped it might be, however it does give me a very strong 5Ghz upstairs. The 2.4Ghz extends even further (as expected) and now has a strong singnal that extends far outside the house
I choose to seperate my 2.4 & 5Ghz with seperate SSIDs
This is only a usable Dual Band router unless you hard wire the 2 units to free up the 2nd 5Ghz channel, making it Tri Band.
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J. Parton
Don't believe the hassle free setup
Granskad i Storbritannien den 31 mars 2020Modell: Tri-band WiFi-6Kapacitet: Paket med 2Färg: SvartVerifierat köp
Kevin
The level of grief that comes with these units is not worth the money (UPDATED)!
Granskad i Storbritannien den 27 juni 2020Modell: Tri-band WiFi-6Kapacitet: Paket med 2Färg: SvartVerifierat köp
Y. Wong
Expensive, but does the job
Granskad i Storbritannien den 8 september 2020Modell: Tri-band WiFi-5Kapacitet: Paket med 2Färg: VitVerifierat köp